Terms and Conditions
We appreciate your business. The purpose of this section is to familiarize you with our warranties, shipping policies, your rights and ours.
WARRANTIESNormally, our work comes with a 1 year parts, 90 days labor warranty. In some cases, circumstances exist where this may be different (for example, some tablet and specialty PC’s.) The customer has the right to inquire about specific warranty terms before authorizing the repair. All written estimates and invoices state the correct warranty coverage for each individual application. In cases of malware removal, we will remove all virus and spyware infections contracted within 30 days of the repair for no charge. Between 30-90 days, we will do so if the malware is a repeat of the initial infection. This is contingent upon the customer utilizing an approved security program. In cases of physical repairs, all returns will be examined for signs of liquid, power, and impact damage. We cannot be responsible for damage caused by weather or human factors.
SHIPPING INFORMATIONWe cannot be responsible for any loss or damage caused to your items during shipping. This includes incoming and outgoing orders. All of our shipments are packed safely, checked, and insured with a trusted carrier. We recommend insuring your outgoing shipments. Claims are the responsibility of the customer, and we will fully comply with all requests from customers and carriers. In the rare case of a warranty return, the customer is only responsible for shipping costs to the facility.
ABANDONED SYSTEMS/LACK OF CONTACT INFORMATIONWhen an order is first received and first completed, multiple efforts will be made to contact customers using all the means they have provided. However, the rare case exists where the customer cannot be reached for weeks at a time. When 60 days from the arrival date or completion date with no contact or payment have passed, we take it as a sign the customer has lost interest or changed their mind. At this point, the system may be scrapped or sold. Also, the hard drive will be cleared of all personal data no matter the case.
PAYMENTPayment for all orders is due upon completion. No orders will be shipped until they are paid in full. All returned checks will be charged a $25.00 fee. Non-compliance will result in prosecution to the fullest extent of the law.
INDEMNITY NOTICEBy shipping your computer, you understand and agree that Top Notch Group, LLC will not be civilly liable for any inconveniences or damages relating to or caused by our services rendered. This includes property damage, personal injury, and loss of income. It is the customer’s responsibility to comply with all local, state, and federal tax laws. Virginia customers must pay 5% sales tax on all parts.